How McDonald's took complaint resolution from 10 days to 10 …
Mar 22, 2023 · With the paper-based approach, it could take 10 days to get a handle on an issue and provide a resolution…and that was before the physical voucher was put in an envelope and sent off in the mail! That was taken down from 10 days to 10 seconds, said Patridge, although that in itself isnt the whole story: It wasn’t actually 10, it was less ...
As OneStream goes public, how it adds up for finance
Jul 26, 2024 · Financial software vendor OneStream became a publicly traded firm this week on the Nasdaq stock exchange. The company was formed around 2010, got its first customer in 2012 and has seen its growth take off materially in recent years. The IPO should have raised around $490 million. Many people may think of OneStream as a CPM (Corporate ...
How Synopsys' acquisition of Ansys could streamline design
Jan 17, 2024 · Summary: A definitive agreement for Synopsys to acquire Ansys for $35 billion could improve digital twins workflows across different engineering disciplines in chip design, physics, software, and security. Both firms are building the tools required for new chips and sustainability technologies. Synopsys and Ansys have announced a definitive ...
Latest FinancialForce release adds FP&A as the company locks …
Apr 13, 2022 · This is also the first release since the cloud-based financials and PSA vendor introduced its new financial planning and analysis (FP&A) offering, part of a growing set of Salesforce-native offerings tailored to the needs of the service economy as it bounces back from the pandemic. Scott Brown, CEO at FinancialForce, says the company is seeing ...
Workday Rising 2024 - customers reveal early lessons from gen AI …
Workday Rising 2024 - customers reveal early lessons from gen AI in action. By Jon Reed October 2, 2024. Audio mode toggler. Dyslexia mode. Summary: Workday Rising provided a gut check on all things AI. It also presented me with a chance to hear from customers that are now embarked on generative AI projects - and what they've learned so far.
The smart and connected factory is made possible by automation
Sep 29, 2022 · Infor's Henning Dransfeld looks at some examples of smart connected factories. The adoption of automation is one of the unexpected game-changers that the COVID-19 pandemic has accelerated in manufacturing. The impact is nowhere more robust than on the shop floor. Manufacturers placed their factories in less-developed countries with low labor costs.
CEO Bill McDermott points to a new era for ServiceNow - diginomica
Nov 2, 2021 · Summary: Over the years ServiceNow has shifted and adapted, as buyers grew aware of the platform’s capabilities. And now CEO Bill McDermott tells us about what could be perceived as a new era for the company. (Image sourced via Bill McDermott’s Twitter) I've spoken to Bill McDermott a number of times since he took on the role of ServiceNow ...
PwC says its Digital Accelerators will future-proof the workplace ...
Oct 15, 2018 · Future-proofing the workplace. The Digital Accelerator program is part of a larger company initiative to upskill all 50k of PwC’s workforce. Everyone is learning a lighter version of this program. McEneaney strongly believes that PwC (and all companies) need to build a workforce that is ready for the future.
The pace of regulation and AI means ESG reporting must grow up …
Oct 7, 2024 · Regulation is coming fast and AI is forcing the pace - we speak to reporting vendor Workiva about the growing pressure for more mature approaches to sustainability and ESG reporting. The next few years will see a fundamental change in the way companies report on sustainability and ESG. Until recently most ESG reporting was voluntary, with ...
Shell builds an integrated data platform to accelerate ... - diginomica
Aug 5, 2022 · Another key target, as stated, was optimizing performance. The first benefits of unified data analytics across Shell are reducing the CO2 impact of its LNG (liquified natural gas) trains. Jeavons says: We’ve shown that we can increase LNG train production by about 1% to 2% of the liquefied natural gas trains, using the data that comes from this.