Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.

ITSM is an approach to managing end-to-end IT delivery. Fully comprehensive, ITSM assists IT teams in the provisioning of all relevant IT services, including the planning, designing, building, implementing, …

IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, …

Jan 3, 2026 · ITIL, the globally popular service management best practice framework offered by PeopleCert, defines ITSM as: “The implementation and management of quality IT services that meet …

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.

Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT services.

IT Service Management (ITSM) is a structured approach to designing, deploying, and managing IT services throughout their entire lifecycle within an organization.

Jan 14, 2025 · IT Service Management (ITSM) is a strategic, process-based approach to designing, delivering, managing, and improving IT services to align with and support business goals.

IT Service Management (ITSM) describes how IT teams design, implement, manage, and improve the delivery of IT services to meet an organization’s needs. ITSM focuses on aligning IT services with …

Oct 22, 2024 · ITSM is a specific subset of Service Management that focuses on an organisation's supporting Information Technology assets (capabilities and resources) for creating, delivering, and …