In just nine months, a vacant call center was transformed into a modern learning environment with flexible classrooms, a ...

Navi Mumbai police busted a call center running dual scams, arresting 17 for defrauding Indians in stock trading and Americans via fake tech support.

This is when the scammers began to deploy sophisticated and clever tactics. As Moret explained, the scammers created a real ...

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...

The Pakistan Software Export Board (PSEB) has launched the MARKAZ Industry Facilitation Center, a one-window support platform ...

Major data breach at Conduent exposes personal information of 10+ million people. Government contractor hit by cyberattack ...

Big Tech Capex estimates have increased from $280B to $405B, an impressive 31% positive revision. Read more on AI Stocks here ...

Q3 2025 Earnings Call November 13, 2025 5:00 PM ESTCompany ParticipantsKelly Goodman - Interim CEO & Corporate ...

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

DoorDash has confirmed a data breach that exposed personal contact details of users across its platform, including customers, ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...