Salesforce said it’s investigating an incident where hackers compromised some of its customers' data after breaching customer ...

Salesforce said that agent analytics and optimization capabilities are available today in Agentforce Studio, the company’s ...

Salesforce launches Agentforce Observability to give enterprises real-time visibility into AI agent behavior, solving trust ...

Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

Colleges and universities can leapfrog from personalized to N-of-1 precision learning by modernizing their data architecture, building dynamic learner ...