For years, Cancún has been viewed primarily as a tourism powerhouse — a Caribbean destination built around resorts, beaches ...

AI-made hallucinations are adding more work in contact centers and other BPO offices, instead of cutting costs.

Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 ...

Accenture has joined hands with Amazon Web Services to set up a new artificial intelligence (AI) hub in Mexico City.

The United States has revoked visas issued to several executives of Costa Rica’s leading daily La Nación, triggering concerns ...

Chile is stepping up efforts to strengthen its digital workforce, announcing nearly 2,000 new scholarships under the ...

The Google Threat Intelligence Group (GTIG) has identified a sophisticated cyber campaign by a threat group tracked as ...

With everything from Rick Riordan’s Percy Jackson, to TV shows like Supernatural and Grimm, plundering traditional tales, myths, and superstitions for material, the topics of magic and the ...

When ChatGPT burst onto the scene in 2022, alarm bells rang across the BPO industry. Millions feared job losses to automation — but most believed only low-skill, repetitive roles were at risk. Today, ...

Nearshoring momentum is accelerating in Aguascalientes, with 20 new foreign companies expressing interest in establishing operations in the central Mexican state. At least five of these projects are ...

Ecuador has emerged as the most insecure country in Latin America, with its homicide rate surging to an unprecedented 38.8 per 100,000 inhabitants — up sharply from just 6.46 in 2015, according to an ...

On March 26, 1991, the heads of state of Argentina, Brazil, Paraguay, and Uruguay gathered in the Paraguayan capital of Asuncion to sign a treaty formally establishing a regional economic integration ...