Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

As healthcare organizations adapt to the changing landscape, it’s becoming increasingly clear that technology is a key driver of success. In recent years, we have witnessed the transformative impact ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) announced today that it has been recognized as a Leader in “The Forrester Wave™: Workforce Optimization Platforms, Q4 2021” report. Giving NICE the ...

The banking sector is undergoing a digital revolution, with the Bank of England recently stating that 55% of AI use cases in the industry have some degree of automated decision‑making within them.

Moving beyond traditional temp agencies, iJility delivers custom workforce solutions designed to improve productivity, reduce labor costs, and enhance operational efficiency for the warehousing, ...

WAN optimization solutions are combining tried-and-true techniques with emerging deployment, QoS and path selection techniques to meet the demands of an increasingly mobile workforce that needs to ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Workforce planning is a critical, multifaceted discipline that strives to ensure that organisations – whether in healthcare, education, manufacturing or service industries – have the right number of ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) is recognized in DMG Consulting LLC’s Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report as the market share ...

Bernstein analyst Peter Weed maintained a Hold rating on Okta (OKTA – Research Report) yesterday and set a price target of $84.00. Geoff Meacham has given his Hold rating due to a combination of ...