PLEASANTON, Calif.--(BUSINESS WIRE)--The National Telecommuting Institute, Inc. (NTI), a non-profit organization that provides work-at-home jobs for Americans with physical disabilities has begun ...

Providing fast, convenient customer service is fundamental to successful call center management. However, consumers continually seem to raise the bar as their behaviors evolve. At one time, ...

The coronavirus (COVID-19) crisis has forever changed how call centers think about maintaining business continuity -- from managing agent resources and having the right technology in place, to shoring ...

Support.com, Inc. (NASDAQ: SPRT), a leader in technical support solutions for businesses and consumers with over 20 years of experience managing a remote U.S.-based workforce, announces today that it ...

ST. PETERSBURG, FLORIDA, UNITED STATES, November 19, 2023 /EINPresswire.com/ -- In the ever-evolving landscape of small business customer service, Jaquada Renee, a ...

Firms like Willow CSN and Alpine Access are winning big clients, expanding business. After a slow start, the emerging virtual call center (or contact center) industry is showing signs of real growth.

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. Get step by step guidance on the unique elements required for a call center business ...

Versatile Cloud-Based Call Center Solution Facilitates Enhanced Responsiveness to Callers, Cost Savings for EPA OPP adds value by developing tools and processes to provide strategic insight into ...

of optimizing a talented support staff through the flexibility of working online from home, which they see benefitting both the employer and employees, on Bloomberg TV's Money Moves on Monday. "They ...

More and more call center jobs are headed for foreign shores these days, analysts say. But could an emerging staffing alternative – and technologies to match – keep a percentage of those around here?