The following are best practices in designing your Service Manage 2010 Environment: Develop policies and procedures for processing incidents and problems. These polices and procedures should leverage ...

Service Manager 2010 is the new workflow and incident response module that’s been added to the Microsoft System Center suite of management applications. Conceptually, it’s a process control ...

Patience is a virtue and, as we've discovered, essential for anyone looking to evaluate Microsoft's private cloud technology. Those following our evaluation will know that in part 1 we spent several ...