Cloud computing vendor, Salesforce.com, has extended its service and support product line with Service Cloud, a set of technologies integrating community-generated knowledge with traditional call ...

Enterprise CRM and software-as-a-service provider Salesforce.com has launched Service Cloud 3, which integrates several social-oriented elements in order to help companies capitalise on the ...

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Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM SAN FRANCISCO, Dec.

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Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service agents and customers. The first set of tools aims to predict, ...

With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...

Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud. The move comes a week after the San ...

Having scaled the peaks of the global customer relationship management software market, cloud computing vendor Salesforce.com has now expanded into cloud solutions for industry verticals. Industry ...

This was originally published at ZDNet's Between the Lines. Salesforce.com has unveiled its Service Cloud, a customer service application that's designed for cloud computing and plugged into ...