Like many new technology trends, knowledge management is often on the tips of peoples' tongues before it has sunk firmly into their minds. Like many new technology trends, knowledge management is ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

Knowledge is one of your company's most important assets. The problem is, companies aren’t getting as much value as they should from their knowledge & data. Knowledge is one of your organization’s ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

This publication highlights the importance of mentoring and coaching for knowledge transfer across the generations of the workforce. It captures successful mentoring and coaching practices and ...

Data.world connects data and people. That was the gist of our coverage of data.world's release of its enterprise platform about a year ago. Data.world has been doing that with great success, and today ...