Having an in-house help desk can help to increase productivity throughout the organization by keeping computers and other technical devices running smoothly. The biggest factor when deciding to add an ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

RIYADH, Saudi Arabia--(BUSINESS WIRE)--RSA, the security-first identity leader, announced groundbreaking cybersecurity innovations at RSAC Conference 2025 that defend organizations against the next ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for students and ...