Heidi Norman was named Pittsburgh’s acting CIO in 2020, and the city made her position permanent this year. Pittsburgh has long been a city that punches above its weight in government tech and ...

It’s a cliche of civil service that people spend decades in government jobs, retiring in the same office where they started their career. But Heidi Norman — the director of the City of Pittsburgh’s ...

Modernization efforts and technology implementations in Pittsburgh, from AI to analytics, are aimed at supporting city priorities and services, according to CIO Heidi Norman. Those areas remain key ...

Pittsburgh City Council on Tuesday approved two more appointments to city departments by Mayor Ed Gainey. Gainey appointed Heidi Norman as director of the Department of Innovation & Performance and ...

Without the Department of Innovation & Performance, there’s no 311 hotline to answer concerned Pittsburghers’ questions about city services, and no one to resolve technical difficulties for other ...

Pittsburgh Mayor Ed Gainey on Monday announced his nominees to lead the departments of Innovation & Performance and City Planning, as well as his appointment for Chief Economic Development Officer.

Heidi Norman, who has been serving as acting director of Innovation and Performance in Pittsburgh, has been nominated to fill the role permanently. The announcement came from Mayor Ed Gainey’s office, ...