A supermarket cashier who wanted to get a few things off her chest recently contacted me. As I listened to her, I heard a message: I am a person. I have feelings. I react as you would to ...

If you've ever stepped foot in an Aldi supermarket, it probably didn't take you very long to realize why it's recognized as one of the most affordable grocery chains both in the United States and ...

Grocery stores are preparing for a new kind of checkout problem: the register saying “no” to everyday foods, and making the line behind it pay the price. It rarely looks dramatic in the moment. A ...

DEAR READERS: We recently ran a letter from someone who complained that cashiers at grocery stores rarely thank them, the customers. I heard from many of you who have worked as cashiers at ...

Working in customer service is more often than not completely mundane. But every once in awhile, some moments surprise you. One guy recently shared an incredible story on Reddit that wooed hundreds.

Fast-forward two years, the NGA’s worst fears have come to pass.