Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

FormFest 2024, one of several recent Beeck Center efforts to support government agencies in the age of digital services, showcased several endeavors by state government and the Center itself to make ...

A newly released 2024 E-Government Survey from the United Nations paints a picture of significant progress in the global pursuit of digital government. Compared to just a few years ago, a vast ...

Before the internet, Americans may have interacted with the federal government by stepping into grand buildings adorned with impressive stone columns and gleaming marble floors. Today, the ...

Together, identity and workflow automation allow agencies to improve digital service delivery by reducing delays and ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

The government will be launching a new app, allowing citizens to use government services on their mobile phones. The Gov.uk app will include several services, including applying for childcare or ...

The government is on the hunt for a chief technology officer (CTO) to take charge of delivering its vision for digital public services. Current CTO David Knott is leaving the role he has held since ...

Satisfaction with federal government services is at a seven-year high, according to a new government-focused study released by the American Customer Satisfaction Index on Tuesday. Now at 69.7 out of ...