I had the privilege of co-authoring this post with Sabba Quidwai (@AskMsQ). In addition to being an EdTechTeacher colleague, Sabba is the Director of Innovative Learning at the Keck School of Medicine ...

It is interesting to see how design thinking and coaching, two seemingly unrelated practice areas, have so much in common. Design thinking is an iterative process that attempts to understand the user ...

Get the latest federal technology news delivered to your inbox. Michael T. McHugh is president of the Government Digital Solutions Group at DMI. Consumers today expect instant online access from ...

Steve Jobs famously said, “Design is not just what it looks like and feels like. Design is how it works.” Design thinking takes this notion further and provides a set of tools to power innovation ...

Many books and articles support the view that an organization must choose between creating value through innovation and creating value by building scale and wringing out cost. The thinking styles and ...

Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. The race to customer experience (CX) excellence ...

We had our assignment: Find ways to encourage lifelong learning. But we weren’t going to have a meeting. We weren’t going to form a committee. We weren’t going to write a grant. Instead, about 50 ...