Aspect Communications has let it be known it's getting out of the hardware business. To that end, the company is offering, for the first time, a software-only package with the release of Customer Self ...

ATLANTA …Â Telecommunications services provider BTI has implemented the eQuality software system developed by Witness Systems (NASDAQ: WITS) to capture customer ...

Jive Software later this month will release a version of its enterprise social software tailored for customer service tasks, the first of what it expects will be multiple products designed for ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

TOKYO, Jan. 11, 2023 (GLOBE NEWSWIRE) -- Customer Service Software Market Size in 2021 was USD 10.5 Billion, Market Value set to reach USD 58.1 Billion by year 2030 at 21.1% CAGR. Customer service ...

What kind of work should your customer support operation focus on? The way to answer this question is to think about when support reps are most helpful to customers. Support reps are most productive ...

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

Choosing the right digital signage software is not just about managing a few screens. For many businesses, it becomes the backbone of how content is delivered across locations, departments, and ...

Software-as-a-service (SaaS) refers to the business model of software subscription services. The global SaaS market is expected to increase from $225.6 billion in 2020 to $272.49 billion in 2021 — a ...