Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

If you are a CSR Manager, Sustainability Officer, an Organizational or Talent Development Lead or a HR Manager, this training series is for you. If you are a CSR Manager, Sustainability Officer, an ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

About the Training: CSR and Sustainability have emerged as a strategic priority for organizations,leading them to find ways to realize the full potential that CSR offers as a strategic management tool ...

The term corporate social responsibility (CSR) brings to mind eco-friendly practices, inclusive work environments and treating employees with dignity. A new twist on CSR is emerging and bringing the ...

This challenging 2-day course enables participants to acquire the skills and competencies required to become certified as global CSR practitioners. Through specialized, detailed and highly focused ...

Nottingham University Business School has become one of the first in the UK to offer an advanced Corporate Social Responsibility education. Dr. Sophia Taylor, External Relations Manager of the ...

The CSR Training Institute is gearing up to celebrate a decade of excellence, innovation, and global impact as it marks its 10th-year anniversary. The much-anticipated event, scheduled for August 23, ...