When a chatbot provides incorrect guidance or misleads a borrower about their dispute rights, regulators treat it as a ...

chatbots can offer a convenient and accessible way for individuals to manage their personal finances, fraud prevention and more. Chatbots are computer programs that use artificial intelligence (AI) to ...

While several U.S. banks are developing or piloting virtual assistants based on artificial intelligence, Singapore’s largest bank has been using an AI-powered chatbot to run its digital-only bank in ...

Customers have been interacting with bank chatbots for the past decade, usually using the tools for routine tasks such as checking their balance, reporting a lost card or requesting help with tech ...

People in India can now open an account with a bank that’s only accessible via mobile devices. Called Digibank, it’s staffed by chatbots intelligent enough to answer thousands of questions submitted ...

“2023 will be the ‘year of the chatbot’ in banking. After years of hearing pundits and futurists tell them how disruptive AI is going to be in banking, 2023 will finally be the year that bank ...