Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Perhaps automated voice response phone systems should have an extra option that allows callers to listen to meditation tapes. It seems I’m not the only one that gets instantly hot-under-the-collar ...

PUTNAM COUNTY, Fla. — The automated phone system for Putnam County non-emergency services at the local dispatch center is ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

BISHOP, Tx — It’s out with the old and in with the new at the Bishop Police Department (BPD). A few months ago, BPD switched over from an operator directing every call to the right department to an ...

Running a small business you realize how valuable each hour is, and you try to use that time wisely. And lately, I’ve fallen into various traps that sap this most precious commodity. Consider the ...

The City of Laredo Tax Department has launched a 24/7 automated phone system for property tax payments and account ...

Maple has announced an integration with OpenTable, connecting Maple’s automated phone system directly to OpenTable’s ...

Flood watches and warnings remain in effect as heavy rain continues to pummel western Washington. by Herb Weisbaum SEATTLE - Call most big companies these days - and many small ones, too - and there's ...

AI phone agents are revolutionizing customer service by replacing outdated, impersonal phone systems with intelligent, personalized and efficient conversations that boost satisfaction and business ...

I called Dish Network recently, and never spoke to a person. Nor did I ever need to push buttons. After it verified my account automatically based on where I called the 800-line from, a computer (very ...

NEW YORK (Reuters Health) - Telephone calls, whether from a person or a computer, may help motivate couch potatoes to get some exercise, new research suggests. Sign up here. In a study of sedentary ...