Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

An official support account for Amazon Web Services has popped up on Reddit. The aim is to help customers with account and billing questions, but AWS chief evangelist Jeff Barr said admins would also ...

NatWest Group has announced a five-year contract with AWS and Accenture intended to improve its analytics performance for customer data.… The UK-based global bank said it plans to transform customer ...

‘Most consumers' perspective is I hate calling customer service, I hate the IVRs (interactive voice responses) -- the ‘press one, press two, press three’ things -- it's just a bad experience,’ says ...

SEATTLE--(BUSINESS WIRE)--Today at AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced five new capabilities for AWS’s rapidly-growing contact center ...